Frequently Asked Questions

We're a specialty retailer focused exclusively on Manuka honey and natural products. We work hard to select only brands that meet our quality and potency standards.

Manuka Hut is dedicated to providing outstanding customer service at every stage of your purchase.

We genuinely care about our customers and are always available to assist you with any questions about your order or help you find the right product for your needs.

What sets Manuka Hut apart is our specialization and commitment to our customers.

We focus exclusively on Manuka honey, so we can help you navigate MGO ratings, certifications, and find the right product for your needs. That's the kind of personalized guidance that's hard to find from larger retailers.

Absolutely! We value our customers' feedback and are open to suggestions for improving our products and services. Your input helps us grow and serve you better.

We work directly with New Zealand beekeepers and source at local prices, cutting out the middlemen that typically inflate costs. As an online-only business, we keep overhead low and pass those savings directly to you.

As soon as you place your order you will receive an email/SMS with the order confirmation and a link to track your order in real time.

If you haven't received your confirmation email, please let us know and we'll help you tracking the status of your order.

Feel free to reach out to our team anytime! We recognise that purchasing Mānuka honey for the first time can seem a bit overwhelming, but we're here to assist you.

You can reach us through our live chat, send us a message via WhatsApp at +61(0)478544465 or email us at info@manukahut.com. Rest assured, we're always here for you, ready to provide the support you need.

We aim to ship your order as soon as it's placed. So, if you change your mind on your order, please notify us as soon as possible through one of the available channels and we'll do our best to accomodate your request.

We have a 10-day return policy on all non-edible products, which means you have 10 days after receiving your item to request a return, as long as the item has its sealing intact.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@manukahut.com.

We accept all major debit and credit cards as well as PayPal.

We ship to most countries around the world through our network of partners.

Choose Manuka Hut for your international orders and enjoy Australian prices, giving you significant savings on your Manuka honey purchases. We guarantee the lowest delivery rates with top-tier couriers, ensuring both affordability and quality.

Our use of trusted couriers highlights our commitment to delivering the best experience, with competitively priced and reliable shipping.

After placing your order, we take care of everything.

• Step 1 involves meticulous preparation of necessary documents tailored to your country.
• In Step 2, we engage a trusted courier providing full tracking for your peace of mind.
• Finally, we ship to your chosen destination, keeping you informed about any changes in your order along the way.

Your satisfaction is our priority.

Your satisfaction is our priority. Contact our support, and we’ll promptly address any concerns or issues you may encounter with your international order.

Absolutely! We provide comprehensive tracking, so you’re always in the loop about the status and location of your order throughout its journey.

We understand plans change. Contact our support team, and we’ll do our best to accommodate any modifications to your international order before it ships.

Yes! All duties and taxes are included in your checkout price. No surprise fees, no customs hassles. Your order ships directly to your door.

To discover all the ongoing promotions at Manuka Hut, please visit our Special Promotions page. There, you'll find a comprehensive list of our current promotions, ensuring you don't miss out on any exciting offers.

If you have specific questions about a promotion, check out our detailed FAQs on the same page. For any further assistance, feel free to contact our customer support team. Happy shopping! 😊

Absolutely! You can definitely grab more than one FREE gift. We'll include all the qualifying freebies when we prepare your order, including multiples of the same item.

Don't worry if you don't see all the additional freebies in your cart – we'll add them for you! 😊

Not at all! Our team ensures that you receive all the free gifts you qualify for, including multiples of the same item.

Even if you don't see them reflected in your cart, rest assured that when we prepare your order, all eligible freebies will be added. So, no need to worry – we've got it covered! 😊

While UMF measures the quality and purity of Manuka honey, MGO measures the quantity of Methylglyoxal, a naturally occurring compound that gives Manuka honey its distinctive flavour and health properties.

A MGO rating is a quality metric that standardises the amount of methyglyoxal in Manuka Honey while UMF measures the its purity. You can find more information in this article about MGO & UMF.

We ship worldwide, and each country has its own import rules. While we do our best to offer all-inclusive pricing where postal and courier networks allow (such as in Australia and the U.S.), not every country supports prepaid duties and taxes on parcels sent from Australia. In those cases, your local customs authority or courier will collect duties, taxes, and any handling fees directly from you once your order arrives.

Absolutely! We encourage our customers to reach out if they wish to see certifications or obtain QR codes for the Manuka honey they are considering. Our team is dedicated to providing you with the information you need to feel confident in your purchase.

You can easily get in touch with our customer support team through our live chat, WhatsApp or email atinfo@manukahut.com. Simply let them know the specific details of the Manuka honey jars you are interested in, and they will promptly organise the certifications and QR codes for you.